Refund policy

RETURNS & REFUNDS At Hervana, we want you to love your Wrap. Due to the personal nature of our products and to keep our prices low, we accept returns and issue refunds ONLY for items that arrive damaged, defective, or incorrect. We do not accept returns for change of mind, accidental orders, or buyer's remorse.

ELIGIBILITY You have 7 days from delivery to report a problem. To be eligible, you must: • Contact us within 7 days of receiving your item. • Provide clear photos or video showing the defect, damage, or wrong item. • Include your order number.

HOW TO REPORT AN ISSUE Email support@myhervana.com with your order number and photos/video of the issue. Our team will review your claim and, if approved, guide you through the next steps — which may include returning the item to us before a replacement or refund is issued. All claims are reviewed individually. We reserve the right to request the return of the item, request additional evidence, or decline claims that do not meet these conditions.

DAMAGES & ISSUES Please inspect your order on arrival. If it's defective, damaged, or incorrect, contact us immediately so we can make it right.

NOT ELIGIBLE We cannot accept returns or refunds for: • Change of mind or buyer's remorse. • Damage caused by misuse, accident, or normal wear. • Sale items or gift cards. • Items returned without first contacting us. • Issues reported more than 7 days after delivery.

REFUNDS Once your claim is approved, we'll issue a refund to your original payment method within 10 business days. Your bank or card provider may need additional time to post it. If more than 15 business days have passed since approval, contact support@myhervana.com.

Questions? Email support@myhervana.com — we're here to help.